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Resolved

Suddenly I can no longer go back or save

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Suddenly I was no longer able to go back one step, and when I tried to restart the device, I was no longer able to save either.
Keyboard shortcuts, operations from the command bar or menu bar do not work.
Drawing is possible using the pen tool, etc.
The environment I am using is an iPad Pro 12.9 6th generation, 1TB (16GB memory), Clip Studio Paint EX, version 3.1.5.

Published date : 14 days ago

Updated date : 7 days ago

Japanese

Best Answer
  • 13 days ago
    Is it possible to back up the artwork, app settings, and materials?

    After you have completed the backup process, please try deleting the app and reinstalling it.

    However, when you delete the app, the artwork and settings materials will be lost from the iPad, so if you are unable to back up the data, please contact official support.

  • 7 days ago
    thank you for your reply!
    • Japanese

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