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Autosave error

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Well, I have CSP Pro on my tablet, and since I purchased the monthly license, the autosave fails to overwrite the file and generates multiple copies of it.
For example, if the canvas is named "a," copies would start to be created as "a_0," "a_0_0," "a_0_0_0," and so on.

Published date : 10 days ago

Updated date : 3 days ago

Spanish

Answer
  • 10 days ago
    I think you failed to save the file.
    https://support.clip-studio.com/es-es/faq/articles/20200181
    You can save files by going to the File menu → Save or Save As.

    If you are unable to do this,
    please follow the steps in the Backup section of the work at the link.

    ​───────
    https://support.clip-studio.com/es-es/faq/articles/20240009

    This is only a safety feature, so do not rely on it too much,
    but try to save manually frequently.
    ↓How to save files
    https://tips.clip-studio.com/es-es/articles/3548
    • Japanese

  • 9 days ago
    Thanks, but the problem is that I have one copy for each autosave. So when I view all my projects, I can see five copies of the same project, and they all work perfectly as individual files.
    Here's a screenshot of my trash:
    • Spanish

  • 9 days ago
    On devices other than PCs, it is not easy to uninstall because no separate settings are left behind.

    It does not appear to be working properly.

    Please do not uninstall the app, but rather contact official support directly without touching the current state.

    https://support.clip-studio.com/es-es/contact/bug-report/_products
    • Japanese

  • 9 days ago
    Since 4.0 has just been released, we may be experiencing a high volume of inquiries.
    We usually respond within 2 business days, but it may take longer.
    If you don't receive a reply within 2 or 3 days, please try contacting us again.
    • Japanese

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