Closed
The installer doesn't run
-
VIEW 480
-
Total 9
by
萌葱の旅人
萌葱の旅人
I downloaded the latest installer and tried to install it, but
the installer won't work.
Even when I allow the app to change devices, it won't install.
The same thing happened when I disabled my antivirus software.
Could someone help me?
the installer won't work.
Even when I allow the app to change devices, it won't install.
The same thing happened when I disabled my antivirus software.
Could someone help me?
Published date : 10 days ago
Updated date : 3 days ago
Answer
-
-
-
10 days agoDoes it not start even when run as administrator?
https://faq.mypage.otsuka-shokai.co.jp/app/answers/detail/a_id/312604/~/%5Bwindows11%5D-%E3%82%A2%E3%83%97%E3%83%AA%E3%82%92%E7%AE%A1%E7%90%86%E8%80%85%E3%81%A8%E3%81%97%E3%81%A6%E5%AE%9F%E8%A1 %8C%E3%81%99%E3%82%8B%E6%96%B9%E6%B3%95
FAQ
https://support.clip-studio.com/ja-jp/faq/articles/20190220
https://support.clip-studio.com/ja-jp/faq/articles/20190134
Please check the above FAQ.
In rare cases, the installer data may be incomplete.
After configuring Microsoft Defender (the steps are for Windows 10, but the process should be similar for Windows 11),
please delete the installer and then try downloading it again.
- Japanese
-
10 days agoPlease also try reinstalling with your antivirus software disabled.
Once the installation is complete and you're able to launch the application,
just to be safe, please configure your security software for exclusions as described in the FAQ below.
https://support.clip-studio.com/ja-jp/faq/articles/20190232
- Japanese
-
10 days agoTo answer more specifically about the OS, it seems that if the user name during PC setup is written in kanji, it may not work properly (is this a program issue?).
Check the file name in Local Disk (C) -> User.
It should probably be the second one from the top, but if it's written in Japanese, I recommend changing it using the link below.
https://www.dospara.co.jp/tfc-pc-change-username.html?srsltid=AfmBOopvw1s5-meChnNu882ltXItvN8WZzo6nPU4u_AXDaweY7q_8sUS
- Japanese
-
10 days ago> The same thing happened even when I disabled my antivirus software.
I've had issues installing it before.
I'm not sure if I updated my security software (I have Avast installed), updated my virus database, or read the following FAQ:
https://support.clip-studio.com/ja-jp/faq/articles/20190220
But I think I was able to install it without any problems after updating my security software and virus database.
- Japanese
-
9 days agoThank you everyone.
Running it with administrator privileges made no difference.
My username is alphabetic, so I think that's fine.
When I tried to turn off "Controlled Folder Access,"
I got the message "Your IT administrator..." and I couldn't open the item.
This seems to be a Windows 11 symptom,
https://learn.microsoft.com/ja-jp/answers/questions/3743605/it?forum=windows-all&referrer=answers
I tried doing this,
but the file wouldn't run either.
- Japanese
-
9 days agoIs it possible to install in safe mode? (I've never tried that.)
Also, why not try creating another user in Windows with administrator privileges and see if you can install it there?
- Japanese
-
9 days agoJust to be sure,
Did you purchase your Windows 11 as a new device, with Windows 11 pre-installed?
Or did you upgrade from Windows 10 to Windows 11 on the same device?
- Japanese
-
9 days agohttps://jp.minitool.com/data-recovery/windows-security-device-security-page-not-available.html
Some features are blocked by your IT administrator.
If you're using a computer at school or an organization,
it's possible that your IT administrator has blocked some aspects of Device Security for some reason.
In this situation, you'll typically see an error message stating that the Device Security page is unavailable.
To resolve the error, please contact your IT administrator.
↑
But is the PC you're using a device you own and use?
The terms and conditions for CLIP STUDIO PAINT stipulate that both the perpetual version and subscription plan can only be used on devices you own and use.
Please make sure that you meet these requirements.
- Japanese
-
9 days agoIf you manage the device yourself, there are no issues with the terms of use.
Please check each of the following headings in the article linked above, and see if:
- Device Security is disabled by Group Policy settings
- Third-party antivirus software is incompatible with Windows Security
- Firmware or software is outdated
- Try methods 1 through 4 in the "Resolve the Device Security "Page Unavailable" message.
- Japanese
-
9 days agoAfter some research, it seems like this problem occurs when files are deleted during initialization.
The solution is written on the website below, so I'm sure it will fix the problem.
https://windows-waza.com/win11-windows-security-is-blank-restricted-by-it-administrator/#index_id0
- Japanese
-
9 days agoDid you reset your PC while it was running Windows 11?
I've seen occasional issues with Windows Updates.
I think it's probably a security issue.
- Japanese
-
-
9 days agoWe don't have detailed information about the list of installed programs, and
Since personal information cannot be posted here on ASK, we cannot confirm the details.
We think it would be best to contact official support directly.
https://support.clip-studio.com/ja-jp/contact/no-startup/_os?
You will usually receive a response within two business days. The response will be sent to the email address registered to your Clip Studio account.
- Japanese
-
This question was closed.
Did you find this helpful?
Open questions in same division
Open
Open
Open
Unanswered questions
Open
Open
Open
Open
Badges
-
MVP ◆This user has contributed greatly to the management of the community, by posting many great responses to the questions asked. Once every three months, MVPs are determined based on the points earned during that period and will be recognized accordingly. -
New Valuable Player (NVP) ◆These are the next-best contributors to the community after MVPs. This is awarded to users who have not yet won an MVP award, based on the number of points they have earned. -
Official Expert ◆Chosen out of all MVP awardees, who are already proof of excellence, this is a testimony of outstanding correspondence in the community. After careful screening, they are appointed by CELSYS and assume their position.Note: Formally called “Evangelists” -
Official Moderator of CELSYS ◆Moderators are official CELSYS staff members who are fluent in Japanese as well as various other languages. Moderators are not experts on the software or illustration, so they are not able to directly answer your questions. However, moderators provide communication and language support to ensure that everyone can smoothly communicate with each other. -
CELSYS official accountThe Official Administrator Account