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Data transfer is only completed halfway

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桜池

Due to various circumstances, I had to reset my PC and am currently in the process of recovering my data.
I transferred files that I had previously backed up to an external hard drive to the reset PC, but only partially recovered both my artwork files and material data.

All artwork data is saved in the same file, and I've confirmed that the most recent work data has been backed up and that the data is not corrupted and can be opened directly. However, the list of artworks in CLIP STUDIO START only reflects data up to September 2021 (all reflected artworks are marked as "Not Found").

The same is true for materials; the Material window and Subtool window in PAINT have only partially recovered.

The workspace saved just before the reset was also missing from the PAINT workspace tab.

The recovered data includes both cloud-saved and non-cloud-saved data, so the cloud is unlikely to be a factor.

The data save location and file names have never been changed since the beginning, and the copy and paste locations are as per the official guide.
I'm not sure if it's related, but in September 2021, I purchased the PC I reset this time and transferred data from my previous PC. A similar issue occurred then, but since the data was small, I was able to recover it myself. This time, the amount of data is significantly larger, making manual recovery impractical, so I would appreciate any help.

As mentioned above, since I'm restoring the data from a reset, rather than buying a new PC, I can't re-backup.

I've already deleted the Celsys files on my PC and copied and pasted the backup data several times, but nothing has changed.

The PC is running Windows 11, and Clip Studio Paint is version 4.2.0.

This is my first post, so there may be insufficient information, but if you point it out, I'll do my best to include as much as possible, so please let me know.

Thank you in advance.

Published date : 13 days ago

Updated date : 13 days ago

Japanese

Best Answer

ミナト(トキハルト) ◆

13 days ago
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If the CELSYS folder is in Documents,
when syncing OneDrive (including automatic syncing), CELSYS-related folders may be automatically moved to OneDrive,
causing malfunction.

Starting with version 1.10.13, the CELSYS folder is stored in a hidden folder, making it less susceptible to this issue.
Since the latest versions are also stored here,
if your CELSYS folder is in Documents, it's safer to move your user data folder to the location for version 1.10.13 or later from the Maintenance menu.

Since we don't know the exact data situation,
(It's difficult because posts containing personal information cannot be made on ASK),
it seems like it would be best to contact official support directly and have them look into it in detail.
https://support.clip-studio.com/ja-jp/contact/other/_products?
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桜池

13 days ago

Thank you for your very detailed response, so I will choose this as the best answer.
Thank you very much.
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◯｜ ◆

13 days ago
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You can leave the list of works in "CLIP STUDIO START" as you can do whatever you want with it later.

It seems like the original backup data is corrupted, so it's probably impossible to restore it, right?
The problem is that I didn't check to see if the backup data could be restored properly when things were normal.
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うさぴょん ◆

13 days ago
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As long as you have a separate backup of your work data, I don't think it's a problem.
I've never particularly worried about the "not found" message in Clip Studio's Work Manager, since I can just view it in Explorer.

If necessary, double-click the work in Explorer, load it in Clip Studio Paint, save it under a different name, and a thumbnail will appear in Work Manager again.

If there are any missing settings or subtool palettes, I think they should be restored without any problems if you follow the manual.
https://support.clip-studio.com/ja-jp/faq/articles/20190152

- Don't mistake the CELSYS folder for the settings file. It's the parent folder of the backup folder.

- When performing a fresh installation, delete the CELSYS folder in C:\Users\(username)\AppData\Roaming\CELSYSUserData and copy the backed-up CELSYS folder.

- Finally, go to Clip Studio > Gear icon > Maintenance menu > Rebuild Material Database.
Don't forget to do this.

If there is some kind of copying error or damage when copying to USB media, it is possible that the data will become corrupted.
If I were you, I would back up the data to a separate fixed drive.
If you are using a different PC, you can share the data between PCs via LAN.
There are still some concerns about using USB for large files or data with a lot of capacity.

If you can't resolve the issue, please contact official support directly for advice.
https://support.clip-studio.com/ja-jp/contact
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ミナト(トキハルト) ◆

13 days ago
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Do you remember exactly where the original CELSYS folder was stored before initialization?

https://support.clip-studio.com/ja-jp/faq/articles/20190152#04c24d35

For versions 1.10.13 and later, you need to copy the CELSYS folder in CELSYSUserData at the following location and save it as a backup.
[1.10.13 and later]
C:\Users\(username)\AppData\Roaming\CELSYSUserData

[1.10.12 and earlier] We believe the correct pattern is to back up the entire CELSYS folder in the Documents folder below.
C:\Users\(username)\Documents
*This is the Windows Documents folder.

If you transferred CLIP STUDIO PAINT to a new PC without moving your user data folder (as described below) after the initial installation,
it's likely that the CELSYS folder is located in your Documents folder.

https://support.clip-studio.com/ja-jp/faq/articles/20210039
This data is required to transfer your user data folder (= CELSYS folder), environment settings, etc.

If the location of the previous version was version 1.10.13 or later,
you can transfer the data without any adjustments by moving the CELSYS folder in the same location to a location where it won't be overwritten, such as the desktop, and then "replacing" (not overwriting) it with the backup CELSYS folder.

Before performing this replacement, have you installed the version of CLIP STUDIO PAINT appropriate for your license on the initialized PC and confirmed that it works properly?
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ミナト(トキハルト) ◆

13 days ago
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If the CELSYS folder is in Documents,
when syncing OneDrive (including automatic syncing), CELSYS-related folders may be automatically moved to OneDrive,
causing malfunction.

Starting with version 1.10.13, the CELSYS folder is stored in a hidden folder, making it less susceptible to this issue.
Since the latest versions are also stored here,
if your CELSYS folder is in Documents, it's safer to move your user data folder to the location for version 1.10.13 or later from the Maintenance menu.

Since we don't know the exact data situation,
(It's difficult because posts containing personal information cannot be made on ASK),
it seems like it would be best to contact official support directly and have them look into it in detail.
https://support.clip-studio.com/ja-jp/contact/other/_products?
- Japanese
...View more
桜池

13 days ago
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Thank you for your reply. Due to the sudden breakdown, I wasn't able to check the backup data this time, but I'll be sure to check the data I transfer next time.
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桜池

13 days ago
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Dear Usapyon,
Thank you for your reply.

The official guide you provided was the same page I checked when I was transferring data, so I don't think there's any problem with the procedure.

Unfortunately, my PC only has one drive, so I wasn't able to back up data to another drive. However, I added more drives during this repair, so I'll back up data to the additional drive in addition to the external HDD.

It doesn't seem like I can resolve this on my own, so I'll contact the official support you provided.

Thank you.
- Japanese
桜池

13 days ago
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Dear Minato (Tokiharuto),
Thank you for your reply.

Regarding the storage location of the CELSYS folder, the last time I manually restored it after a failed data transfer was after version 1.10.13, so the data was automatically saved to the user data folder. The OneDrive issue you mentioned has been a hot topic recently, and I checked the data storage location at the time, so there's no mistake.

I hadn't confirmed Clip Studio Paint's behavior before the data replacement, so there may be an issue with the app itself.

As you said, there's only so much information I can provide, and I feel like there's only so much advice I can get, so I'll contact them officially.

Thank you for your kind response.
- Japanese
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