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Material download error
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븅초
븅초
Lately, when I download materials from the Cloud Assets store, I often get a "download failure" error message and they don't appear in the download list (this happens almost 90% of the time when the material is bundled together).
Rebuilding the database can sometimes fix it, but... I have to wait for tens of hours for it to rebuild, which makes it impossible to work. ㅠㅠ How can I fix this? I paid for it, but it's buggy, so I can't use it. And with a tight deadline and no time to rebuild, I'm just wasting money... ㅠㅠ
Rebuilding the database can sometimes fix it, but... I have to wait for tens of hours for it to rebuild, which makes it impossible to work. ㅠㅠ How can I fix this? I paid for it, but it's buggy, so I can't use it. And with a tight deadline and no time to rebuild, I'm just wasting money... ㅠㅠ
Published date : 7 days ago
Updated date : 21 hours ago
Answer
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7 days agoI can't imagine it would take dozens of hours to rebuild the material database, but I think there are too many materials and they're putting a strain on your C: drive.
Why not refer to the FAQ and delete all the materials you don't use?
https://support.clip-studio.com/ko-kr/faq/articles/20190137#6725b31c
- Japanese
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7 days agohttps://support.clip-studio.com/ko-kr/faq/articles/20190232
There may also be interference from security software. Please check after configuring exclusion settings.
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We recommend trying it using a different browser, such as Google Chrome.
The application only loads the ASSETS site,
so you can also search and download from a regular browser.
From a device with CLIP STUDIO PAINT installed,
you can log in to ASSETS in your browser, download any material, and install it.
When you click Download Material, a pop-up message will appear asking, "Do you want to launch CLIP STUDIO (START)?"
If you select "Yes," CLIP STUDIO (START) will launch and begin downloading the material. ① will also appear on the communication icon.
Once the download is complete, check your material management.
If you select "No," the material will only be downloaded,
and will not be installed on your device.
This is also useful if you want to download time-limited materials first.
Materials may be deleted, so if this happens, we recommend re-downloading them and installing them on your device as soon as possible.
- Japanese
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7 days agoThe above-mentioned solutions are only alternatives, so they may not provide a fundamental solution.
If these steps don't work,
there's a high chance that there's a communication error or a problem with the related program.
We recommend contacting official support directly for a detailed investigation.
https://support.clip-studio.com/ko-kr/contact/bug-report/_os
- Japanese
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