Closed
iPad doesn’t see my dual device plan?
-
VIEW 656
-
Total 0
by
mavistuff
mavistuff
I have dual device plan bought annually on the computer. When I log in on that account on iPad, it says I “have no subscriptions” and when I go straight into the software it says I don’t have a plan and makes me buy it?? How do I link them?
Published date : 17 days ago
Updated date : 10 days ago
Answer
-
17 days agoAre you logged in with the same CLIP STUDIO account you used when purchasing the license?
https://support.clip-studio.com/en-us/faq/articles/20190316#c8cb59d7
CLIP STUDIO accounts are limited to one per person.
You are not allowed to create or possess multiple accounts.
Account ≠ License.
Multiple licenses can be held.
If you are only using the CLIP STUDIO account currently used with ASK, the account itself should be fine.
If you have created multiple accounts, you will need to delete unnecessary accounts and narrow it down to just one.
If you are unsure which account your license is linked to, please contact official support directly.
https://support.clip-studio.com/en-us/contact/licenses/_products
──────────────
https://support.clip-studio.com/en-us/faq/articles/20220023
Please check if you have accidentally installed an app from a different store or a smartphone version on your iPad.
How to distinguish between them is described in the FAQ. In this case, the process is to delete the inappropriate one.
- Japanese
This question was closed.
Did you find this helpful?
Open questions in same division
Open
Open
Open
Unanswered questions
Badges
-
MVP ◆This user has contributed greatly to the management of the community, by posting many great responses to the questions asked. Once every three months, MVPs are determined based on the points earned during that period and will be recognized accordingly. -
New Valuable Player (NVP) ◆These are the next-best contributors to the community after MVPs. This is awarded to users who have not yet won an MVP award, based on the number of points they have earned. -
Official Expert ◆Chosen out of all MVP awardees, who are already proof of excellence, this is a testimony of outstanding correspondence in the community. After careful screening, they are appointed by CELSYS and assume their position.Note: Formally called “Evangelists” -
Official Moderator of CELSYS ◆Moderators are official CELSYS staff members who are fluent in Japanese as well as various other languages. Moderators are not experts on the software or illustration, so they are not able to directly answer your questions. However, moderators provide communication and language support to ensure that everyone can smoothly communicate with each other. -
CELSYS official accountThe Official Administrator Account