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Resolved

Assets not downloading, when I click download nothing pops up or appears in my material folder

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Using Brave browser on Android, it was working fine until a few days ago.
Previously when I clicked download, a pop up would appear giving info on how to use assets, and when I entered my material catalogue via clip studio it would be in the download folder.
Now, no pop up appears and it doesn't existing my app. It says i can redownload but if it actually has been downloaded it's not accessible to me.

What to do? It's not working for any assets ☹️

Published date : 10 days ago

Updated date : 9 days ago

English

Answer
  • 9 days ago
    First, try clearing Brave's cache information.

    Brave may have advanced security and ad-blocking features, so if the problem persists, please contact customer support.

    https://support.clip-studio.com/en-us/contact
    • Japanese

  • 9 days ago
    Try switching to a different browser, Google Chrome.
    • Japanese

  • 9 days ago
    I found the problem, apparently blocking pop ups to apps in setting means you literally can't even download anything!?
    Dunno why either Brave blocks it, or clip studio needs to open the app every time. Kinda annoying tbh, I really don't like how it pop ups every time 😒
    • English

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