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Screen tearing when panning canvas with Hand tool Ver 4.0.0 EX.
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malcolm341
malcolm341
Using the Hand tool to pan the canvas causes visible horizontal tearing — the top and bottom of the screen show two different, out-of-sync moments of the image at once. Happens in any window size (maximized or small), any zoom level. Does anyone know how to fix this? Spent the whole day trying Reddit/Google search/Claude fixes that don't work.
System: Windows 10, RTX 3090 (clean driver reinstall via DDU), single 60Hz monitor (Dell 42"), no G-Sync/VRR. Reproduced on both CSP Ver. 3.0.0 and Ver. 4.0.0 EX.
System: Windows 10, RTX 3090 (clean driver reinstall via DDU), single 60Hz monitor (Dell 42"), no G-Sync/VRR. Reproduced on both CSP Ver. 3.0.0 and Ver. 4.0.0 EX.
Published date : 11 days ago
Updated date : 5 days ago
Answer
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11 days agohttps://support.clip-studio.com/en-us/contact/bug-report/_os
It's probably best to contact official support directly.
For the PC version, reinstallation is easy. If you're experiencing problems, it's common to try reinstalling using the procedure in the FAQ.
https://support.clip-studio.com/en-us/faq/articles/20210058#fcdc122d
https://support.clip-studio.com/en-us/faq/articles/20190313
For devices other than PCs, uninstalling will remove all associated files. (Pre-backup is required.)
After uninstalling according to the procedure, we recommend restarting your device before reinstalling.
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https://support.clip-studio.com/en-us/faq/articles/20190232
https://support.clip-studio.com/en-us/faq/articles/20190220
Since there may be interference from security software, please check again after setting up exclusions.
- Japanese
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11 days agoWindows 10 is no longer supported.
If you haven't extended support, there is a high security risk.
- Japanese
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11 days agoThank you for your reply, the problem was happening with V3 so I upgraded to V4, so that would be a new install and issue still happens. I extended support for 10 as soon as it was available, that doesn't seem like it would have anything to do with screen tearing. I will try the official support site.
- English
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5 days agoHi everyone, so I contacted support and here is their reply.
"We have confirmed that the tearing you have reported is known behavior in Clip Studio Paint. Unfortunately, there is currently no solution for it. However, we have forwarded the information you sent us to the department in charge so they can take it into consideration for future developments. While we cannot guarantee that this improvement will be implemented, please know that we appreciate your feedback.
We apologize for not being able to assist your further and thank you for your understanding.
Best regards,"- English
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