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Just need to use my software

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I am so beyond frustrated. I bought a Wacom Tablet 2 years ago. It came bundled with this software which I have used in the past. I have so many error messages, I am not sure what to post here, but I figured I couldn't use the full version maybe because it expired. So I tried to buy a new version. It wouldn't allow me to do that (on the Wacom page I think...but totally not sure anymore). I tried downloading the version that shows up in my library on the Wacom page and when I do, I get an installer error. Wacom thought it was a Catalina issue. Apple tried to find a way around it and couldn't. The version in my Wacom library doesn't appear to be expired, but either way...I just need to get this software working or find another similar software that I can use instead (happy to take recommendations, but my 9 year old was using this to learn digital arts in part and we are in the middle of a project. In other words...not a great time to switch programs. In the end, I either need to get the version from my Wacom library installed or buy and install a new copy and I have a Mac Book Pro with the Catalina update.

Help...from a desperate mom

Published date : 4 years ago

Updated date : 4 years ago

English

Answer
  • 4 years ago
    Since the license bundled with the wacom pen tablet has expired, do you want to purchase an unlimited permanent license key?
    If so, you will need to visit the CELSYS site instead of Wacom.

    I don't know if the guide is correct for English, but please check the link.
    https://www.clip-studio.com/clip_site/campaign/wacom_csp_up_en/

    In addition, you only need to re-register the license key, so there is no need to delete and re-install the application.
    • Japanese

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