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Can't register my license for STUDIO PAINT PRO, I get an error message "The serial number may not have been entered correctly"

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I just activated my Wacom Intuos Small Bluetooth tablet and I have the license for the CSP software but I can't register my license, it always says "The serial number may not have been entered correctly"but I tried copying it from the site and manually inputting it. Still didn't work. I'm not sure if my tablet's a Japanese version and that has something to do with the errors. I already tried both ways, I tried it on the first prompt and I've tried it on the Help -> Register License too, but none worked.

I hope someone can help me with this ASAP!

Published date : 4 years ago

Updated date : 4 years ago

English

Answer
  • Not applicable
    4 years ago
    If the first 6 digits of the serial number (total 30 digits) obtained from WACOM are "SP1DEP" and the fifth digit is "E", you have obtained the English version.
    "SP1DJP" is for Japanese version.

    You must install it in the language of your serial number.
    If the language is incorrect, uninstall CLIP STUDIO PAINT and CLIP STUDIO once from “Apps and Features” from Windows settings, and after restarting
    It will be installed again according to the language.
    • Japanese

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