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Why does support take so long to respond?
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Tsunami
Tsunami
Why does support take so long to respond? I emailed them on June 2nd about a lost serial number, and they replied on July 4th. That's more than a months difference. By the time they responded, I just rebought the product, because I lost all hope in a response. I don't see why it would take more than 2 weeks for a response, and I probably would have not purchased the product again if there wasn't a sale.
Published date : 3 years ago
Updated date : 3 years ago
Answer
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3 years ago>> Why is support taking so long?
That's what you can do with user support.
Asking the users does not understand the internal circumstances of the company.
(However, CELSYS is not a big company, and I think it was affected by the coronavirus.)
- Japanese
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3 years agoHere ASK is a community that general users answer.
Even if you ask about the circumstances of support, no one can make a correct comment.
You may not be patient, but please contact support again including the delay.
- Japanese
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