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Purchased wrong language license

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I purchased Clip studio Pro during the 50% discount. However I wasn't aware a difference license was required for different language. During the purchasing process all the pages were in English, but the item was Traditional Chinese version. I thought the license is universal thus I went ahead for the purchase, then I realise the serial does not work. I never encountered any other software that a different license is required for different language (except Windows OS). This is really misleading. I tried to contact both MyCommerce and Celsys but their response is simply they are not going to do anything about it. My Windows OS is English so I cannot use the Chinese version, so I am stuck and I can only pay an additional full price to use the product now. Did anyone encounter this and able to exchange for a right license?

Published date : 15 days ago

Updated date : 8 days ago

English

Answer
  • 15 days ago
    Your negotiation partner is user support.
    The general users here can't do anything.
    • Japanese

  • 15 days ago
    Unfortunately, it cannot be canceled or changed after purchase.
    https://support.clip-studio.com/en-us/faq/articles/20190236
    • Japanese

  • 15 days ago
    I think you can download the English version. At least my email said that I could purchase any version if I entered the link to that version and download the product.
    • English

  • 15 days ago
    >To the white painter
    I am confusing the meaning of the question. I'm talking about serial numbers, so I don't think it's about programming.
    In addition, there is no difference in the content of the program between English version, Chinese version and Japanese version. The download destination is simply different.
    • Japanese

  • 9 days ago
    Thanks for all the responses. At the end I managed to have it refunded.

    I just want to raise the awareness that the different languages of clip studio are different software and the serial number cannot be used on another language. Please be careful when purchasing the product.
    • English

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