Closed
problems with plan
-
VIEW 434
-
Total 2
by
Not applicable
Not applicable
Had brought and purchased clip studio paint pro, but is showing me I don't have a plan even the payment went through on it and need help finding my activation if I even have it.
Published date : 2 years ago
Updated date : 2 years ago
Answer
-
2 years agoHere ASK is a question community where only ordinary users reply.
If you have any payment questions, please contact support directly.
https://support.clip-studio.com/en-us/products/purchases-and-cancels
- Japanese
-
2 years agoIf you purchased the One Time Purchase license, it will not show up under "My Plans", because it is not a subscription plan. You get notified of your serial number immediately after purchase and by email (as long as you typed your email correctly during checkout). Also check your spam/junk folders. It is not connected to your account until you register it.
https://support.clip-studio.com/en-us/faq/articles/20190235
If you bought a subscription plan, it is connected to your account already, you just need to activate it inside of Paint. There is no serial number for subscription plans.
How to enter/change your license:
https://support.clip-studio.com/en-us/faq/articles/20200090
https://support.clip-studio.com/en-us/faq/articles/20200063
If none of this helps, contact the Support Desk.- English
This question was closed.
Did you find this helpful?
Open questions in same division
Open
Open
Open
Open
Unanswered questions
Open
Open
Open
Open
Badges
-
MVP ◆This user has contributed greatly to the management of the community, by posting many great responses to the questions asked. Once every three months, MVPs are determined based on the points earned during that period and will be recognized accordingly. -
New Valuable Player (NVP) ◆These are the next-best contributors to the community after MVPs. This is awarded to users who have not yet won an MVP award, based on the number of points they have earned. -
Official Expert ◆Chosen out of all MVP awardees, who are already proof of excellence, this is a testimony of outstanding correspondence in the community. After careful screening, they are appointed by CELSYS and assume their position.Note: Formally called “Evangelists” -
Official Moderator of CELSYS ◆Moderators are official CELSYS staff members who are fluent in Japanese as well as various other languages. Moderators are not experts on the software or illustration, so they are not able to directly answer your questions. However, moderators provide communication and language support to ensure that everyone can smoothly communicate with each other. -
CELSYS official accountThe Official Administrator Account