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Bought a year plan says not registered

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I'm new to this completely, I bought my girlfriend the one year plan for two devices. I've gotten the email for it, see it in my account but don't have a license key or serial number to activate it. What do I do in this situation?

Published date : 20 days ago

Updated date : 13 days ago

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Answer
  • 20 days ago
    Subscriptions purchased directly from CSP's website are attached to the Clip Studio Account that purchases it and does not receive a serial/activation number.
    https://support.clip-studio.com/en-us/faq/articles/20200063
    https://support.clip-studio.com/en-us/faq/articles/20200073

    You can buy a 1 year, single device keycard from Amazon and that gets you a 12-digit Activation Code:
    https://support.clip-studio.com/en-us/faq/articles/20200150

    Multi-device plans are not meant to be shared between users, they are meant for a single user with multiple devices that they own and control.

    Contact the Support Desk if you need more help.
    • English

  • 20 days ago
    Yes she's using the account for her laptop and tablet which is why I bought the two device annual subscription. But she's unable to save files and stuff as it says it's not registered.
    • English

  • 20 days ago
    She needs to activate (register) her plan on both devices.
    https://support.clip-studio.com/en-us/faq/articles/20200063
    https://support.clip-studio.com/en-us/faq/articles/20200227
    https://support.clip-studio.com/en-us/faq/articles/20200228
    • English

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