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When I log in to the cloud, I will keep popping out to log in

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When I log in to the cloud, I will keep popping out to log in

Published date : 9 days ago

Updated date : 2 days ago

Traditional Chinese

Answer
  • 7 days ago
    I don't know if it will be fixed, but why not try clearing the cache after finishing "CLIP STUDIO" and "CLIP STUDIO PAINT"?

    The method changes depending on whether or not the IE function is used for the screen display of "CLIP STUDIO".

    (If both methods are possible, I think you can clear both caches)

    "Settings (gear icon)"> "Maintenance menu"> "Use Internet Explorer functions for screen display" in "CLIP STUDIO"

    You can check it here (see the figure below).

    ・ If you are not using IE

    Previously, I made a direct inquiry to the CELSYS official website.

    If you have not checked "Use Internet Explorer functions for screen display", you can clear the cache by deleting the following folders.

    C: \ Users \ username \ AppData \ Roaming \ CELSYS \ CLIPStudio \ 1.5.0 \ CacheData \ EBWebView

    However, when I check this folder now, "EBWebView" does not exist for some reason, so there are some uncertainties.


    ・ When using IE

    If you have checked "Use Internet Explorer functions for screen display", or if you are using a version that does not have this item.

    https://support.clip-studio.com/zh-tw/faq/articles/20190234

    However, if Edge is selected in the Windows main browser selection, it may not be possible to start from the IE icon.

    In that case, please check the web for how to start IE.

    If clearing the cache does not help, please contact us directly from the CELSYS support link at the bottom of this page.
    • Japanese

  • 7 days ago
    I'm sorry, I'll correct it a little.

    > However, when I check this folder now, "EBWebView" does not exist for some reason, so there are some uncertainties.

    I wrote it like this, but the place I was looking at was wrong.

    It definitely contained the "EBWebView" folder, so there were no uncertainties.
    • Japanese

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