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I already have a license loop

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I have a license for EX, but when i put it in, it says "connecting to servers" and then it goes back to the "sign up/already have" box, and it just keeps going, not saying my license is valid or not.. it happened after i had to reinstall it, please help.

Published date : 2 months ago

Updated date : 1 month ago

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Answer
  • Not applicable
    2 months ago
    Is the "license" you say a 30-digit serial number? Is it a 12-digit activation code?
    The place to enter is different. Especially if you enter the activation code frequently, you may be hindered by the limit on the number of times you can enter it.

    We recommend contacting official support here rather than getting vague advice here at ASK.
    https://support.clip-studio.com/en-us/
    • Japanese

  • 1 month ago
    If you purchased the software (not the monthly plan) you need to open Clip Studio Paint and enter it in there. The 12 digit number for the monthly plan is entered from the main page.
    • English

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