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Cant use Clip Studio Ex?

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I bought Clip Studio a few years back and then upgraded to Ex later on. I recently Switched computers(This computer is older and I had already had Clip Studio installed on it) and logged on but I'm not on Ex anymore? I heard from a friend that it gives you a different serial number , but I cant find the other code and my old Email doesnt give me the Ex serial number. The Clip Studio pro works fine and it says the serial number is valid , but is there anyway I could get my Ex back?

Published date : 1 year ago

Updated date : 1 year ago

English

Answer
  • 1 year ago
    If you switch computers, you will need to activate the license again.
    If you use a license owned by someone else, you will no longer be able to use that license. (If you use it, your friend can't use it)

    https://support.clip-studio.com/en-us/faq/articles/20200090
    https://support.clip-studio.com/en-us/faq/articles/20190002
    • Japanese

  • 1 year ago
    A serial number for EX should have been issued when you upgraded to EX.

    How to find the serial number
    https://support.clip-studio.com/en-us/faq/articles/20190002

    Once you have found your serial number, switch your license.
    https://support.clip-studio.com/en-us/faq/articles/20190010
    • Japanese

  • 1 year ago
    It turns out the app needed to be updated and the number didn't work because it needed updating! Thank you for the help!
    • English

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