I signed up for PRO and confirmed that the payment was completed, but I can't use some functions such as saving.

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Originally I was using PRO with the time-limited license that came with the pen tab, but it expired, so I switched to the 1 device plan [annual].
I followed the installation instructions on the site and made a purchase from the [first-time applicants up to 3 months free] button. I was able to confirm the completion email, so when I launched the software, I could not use some functions such as saving and copying and pasting. .
Since there was no change even after restarting the application and PC, I thought that the function was restricted like a free trial version, so I was in trouble in this state for 3 months, so I canceled it → Contracted without free for 3 months with the same plan.
I confirmed that the payment was made from the contract date and the license change was completed, but the function is still restricted.
What should I do to get all the normal functions such as save to work? I would appreciate it if you could tell me if you know.

Published date : 2 days ago

Updated date : 2 days ago


Best Answer
  • 2 days ago
    Please try this FAQ in order and write down where you get stuck

  • 2 days ago
    The license authentication flow in the URL you sent has already been executed, but after starting the first contracted license again → starting the newly contracted license, it can now be used!
    Thank you very much for helping me. Thank you.
    • Japanese

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