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Subscribed on App Store but app is asking for password

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SomethingFace

I downloaded Clip Studio for iPad from the Apple App Store and subscribed via the App Store a few years ago. I’ve never had any problem using the software before (I’ve used it for years), however yesterday when I opened the app it took me to the “Getting Started With Clip Studio” dialogue - and when I tap “I already have a license” I get asked to input my password - which as far as I know I don’t have. Is this part of a new update, a bug, or should I have been sent a ClipStudio username and password when I paid my subscription via the App Store? (It has never asked for one before).
It may not be related but I updated to iOS16 a couple of days ago (although there was no problem initially).
I’d really appreciate any help.

Published date : 1 year ago

Updated date : 1 year ago

English

Best Answer

綺紗(Kisa) ◆

1 year ago
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You created a CLIP STUDIO account and set a password when you created it.
You need a CLIP STUDIO account to ask questions here, and "SomethingFace" is your username.
If you don't know your password, reset it.

https://support.clip-studio.com/en-us/faq/articles/20190166
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SomethingFace

1 year ago

Thanks for your help - the link you provided contained the information I needed. To summarise the solution - anyone who subscribed on iPad before April 2020 (like me) will not have a username or password. However the link you provided provides a means to register. I registered using my Apple ID email and successfully retrieved my subscription.
- English

綺紗(Kisa) ◆

1 year ago
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You created a CLIP STUDIO account and set a password when you created it.
You need a CLIP STUDIO account to ask questions here, and "SomethingFace" is your username.
If you don't know your password, reset it.

https://support.clip-studio.com/en-us/faq/articles/20190166
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SomethingFace

1 year ago
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Hi Kisa, thanks for the reply. However, I have not got any further. Here is the situation:

*The account you are referring to (SomethingFace) was created this morning for the purpose of posting in this forum. It’s not one I used when setting up Clip Studio.
*The link you provided confirms that people who "subscribed to an older version of the monthly usage plan for the iPad (before April 8, 2020)" did not have an account created. Therefore, as I said in my earlier post, I have never had an account associated with my subscription.
* However the link you provided contains another link for people in my situation to "complete the registration process". HOWEVER I have followed that and supplied my email and... No email to set up an account has arrived (this is over an hour ago).
* On the off-chance I tried signing in with the new account I created this morning to see if that would work and... It says I have no subscription.

So. I'm at a loss. I have recently paid over £50 for an annual subscription via the App Store and it worked up until this morning. Now I have to sign in via a non-existent account - and when I try to create an account it won't send a link - and when I use this account I created this morning it says I have no subscription. It seems pretty bad. How do I retrieve my subscription?
It would be really useful to get some clarity on this as I need to use this app urgently for my college work. Any help would be gratefully received.
- English
SomethingFace

1 year ago
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NEW - The registration email took a while to arrive, but I have now subscribed using my Apple ID email and it retrieved my subscription. Thanks for your help.
(I hope this thread will be useful for anyone else in my situation - don't panic, following the link provided above and subscribe using the email for your Apple ID).
- English