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I purchased from Amazon. Should the serial number be delivered?

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ポポちん

I purchased from Amazon. I received a payment completion email, but I did not receive a "serial number notification" email. I was set to receive emails on Amazon, but did I reject them because they were domain emails other than that? What should I do now.

Published date : 5 years ago

Updated date : 5 years ago

Japanese

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令和♪hospitalityJapan

5 years ago
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Log in with your own account that purchased the software to Amazon,
Account Services> Digital Content> From PC Software Download Library
You can check the serial code of the purchased software.
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watarucu

5 years ago
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If you call Amazon support, you will be able to respond. Your information will not be known by others, so if you are in trouble now,
You will be informed about the current situation, there will be some response to convey your order number and eliminate your anxiety,
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Artical

5 years ago
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Eh ~ I do not know for a moment ....

To ask a question now is presumed to have been purchased recently from Amazon.

However, I feel that currently only packaged versions of PRO and EX are sold on Amazon (though I do not know if it was from the beginning or from the middle).

Actually, even if you search for "CLIP STUDIO PAINT" on Amazon, the downloaded version does not seem to come out.

If you bought the package version, you may find the paper with the serial number in the box of the package you received at home, or a sticker attached to the disc case ... (in this case , From Amazon or Celsis, I do not receive an email notifying you of your serial number).

If you bought the package version, you may not be able to do anything with Celsis until you have registered the serial number in the CLIP member's account.

Or ...

If you buy the download version from the CLIP STUDIO store, you can use Amazon Pay for PRO, but do you say that you purchased it from Amazon?

In that case, the following URL may be helpful.

https://www.clip-studio.com/clip_site/support/faq/detail/svc/52/tid/85730

https://www.clip-studio.com/clip_site/support/help/detail/svc/53/tid/93280

If you still can not solve the problem, if you purchase the download version, you may find that some records may exist in Celsis, so it is better to inquire at the following URL.

https://www2.celsys.co.jp/support/contact/

If you misunderstood, Swimasen.
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