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Can't find my purchase, sends to site i never saw before

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I purchased the Clip art studio from the main site, and can't find my serial now. I went to look up how to find it, ad it keeps trying to send me to a digital river that i never saw, is there something I'm missing?

Published date : 2 years ago

Updated date : 2 years ago

English

Answer
  • 2 years ago
    In the first place, if the purchase from the purchase page of the official website is successful, the serial number will be notified by e-mail.
    ・ Is the purchase successful?
    ・ Is the registered e-mail address correct?
    ・ Is the notification mail sorted to the junk mail folder?
    Did you check them?
    • Japanese

  • 2 years ago
    i had a email with the serial, saved it and everything, and signed in to clip studio previously with it, however now the email has disappeared and i cant find it. i checked the digital river site, because i have used it prior, but it wasn't used for this purchase.
    • English

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