` `
Closed

Unable to purchase update, skips payment screen and goes straight to serial number, unable to figure out how to fix it.

  • VIEW 508
  • Total 16
I have been unable to purchase the upgrade from pro to 2.0 as when I go through the steps of getting go the upgrade screen instead of taking me to the checkout page it bypasses and takes me directly to the serial number page. I have no idea how to fix this and have even tried to have someone else log into my account from another computer/phone to pay for it and it still would not take me to the upgrade screen.

Published date : 1 year ago

Updated date : 1 year ago

English

Answer
  • 1 year ago
    Hello.

    It seems like we're on the same exact boat when it comes to this issue. I have also been locked out from being able to try to upgrade my perpetual license again (first time, my card got declined from the payment). Like you, it takes me to the serial page and tells me that I can't use my serial number again as it has been used for the special offer (spite that I never paid for it in the first place).

    I have sent my issue with the support about it, and slowly trying to get things worked out. I have went from clearing my cache to changing browsers in hopes to find a solution. No solution yet.

    You can try to send a support e-mail about it, but do be aware that it's taking them some time to respond. I have been contacting them through e-mail since Tuesday of this week.
    • English

  • 1 year ago
    I'm also in the same situation, at the first attempt of checking out my card was declined, but as soon as I went for my 2nd attempt it redirects me to the serial number page and told me that I have already used the serial number on a "special offer". I have tried finding a solution for it and I still end up on the same page.
    • English

  • 1 year ago
    I am having the same issue as well.
    • English

This question was closed.

Did you find this helpful?

Thank you for using this service.

Thank you for your feedback.

Open questions in same division

...View more

Unanswered questions

...View more