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3D model materials are not syncing to Cloud. And when I open the models in Modeler, I can't register them. What do I do?

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I just gotva new Surface Pro 6, and It is more powerful to handle 3D models but when I tried to download the models on my tablet, it keeps saying "Failed to download materials" and when I tried to sync them to the cloud, it won't do it unless I save them as my own materials in Modeler. But when I tried to save it or register it as new material, it is greyed out. I've been stuck with this problem for a week! What can I do to solve this problem?

Published date : 14 days ago

Updated date : 7 days ago

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Answer
  • 13 days ago
    You cannot sync or edit materials from Assets. Download them again from your download history on another device.

    Failed to download usually happens due to internet connectivity. Check your antivirus and VPN, disable it. Restart your router.
    If failed to download materials is for the setting backup, the it happens, because you start CSP before it finishes downloading. CSP must be off for it to work.
    • English

  • 13 days ago
    Are you making sure to leave the app open while it downloads?
    • English

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