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how to run full version of csp ex?

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i bought the monthly subscription to csp ex and no matter what i try i cant get it to run the full version. i only get the basic/trial version. how do i fix this? i made sure, multiple times, that i activated the license. ive tried signing out and back in. iv tried updating eve though im already on the latest version. what else can do to run it?

Published date : 9 days ago

Updated date : 2 days ago

English

Answer
  • 9 days ago
    It says monthly plan ex and active, so it is already running at full.
    • English

  • Not applicable
    8 days ago
    The EX version is the full version.
    User guide is here:
    https://help.clip-studio.com/en-us/First_Topic.htm
    • Japanese

  • 8 days ago
    From your image, it looks like EX is running, so there may be some other problem.

    Why do you think "the full version is not running"?

    For example,

    - I can't find the necessary function

    - I can't create a new canvas

    - I can't save my work

    Please describe in detail what kind of problem you are experiencing.
    • Japanese

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