Regarding the inability to use the special plan while using the annual membership pass

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I am a user who is using both PC version and iPad as an annual membership.
Every time I try to use the material after downloading it to use the monthly subscription plan benefits, it says that the material cannot be used.
Any solution?

Published date : 1 month ago

Updated date : 1 month ago


  • 1 month ago
    Can you post a screenshot ? Is it with one specific material or with all bonus materials?

    So far, I don't have an answer. If it happens with all materials, I would recommend to contact the Support Desk :
    • English

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