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Resolved

Wrong serial number

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I will ask a question.
I purchased the packaged version of Clip Studio Paint EX.
To make a preferential price purchase for Tabmate
I'm typing in my serial number from My Page
No matter how many times I check for half-width alphabetic characters or incorrect input of 0 (zero) and O (o), "The serial number is incorrect" is displayed.
Can you tell me if there is any other cause?
Thank you.

Published date : 3 years ago

Updated date : 3 years ago

Japanese

Best Answer
  • 3 years ago
    > I'm typing in the serial number from My Page
    I don't use tabmates so I don't know the details
    Does it mean that the serial number confirmation item is on the tabmate purchase screen, but it does not pass?
    Have you completed the serial registration of EX itself?

  • 3 years ago
    We apologize for the inconvenience.
    Thank you for your prompt response such as attaching an image.
    • Japanese

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