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Resolved

File Currupt?

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I made an image and saved both an in progress timelaps, and a jpeg from it. The original clip file and the jpeg won't work anymore. The clip pops up an "unsupported file format" and even though the thumbnail for the jpeg is correct, when I open the image a different one pops up. Can I submit the files or fix them myself somehow?

First image is what appears
Second is what it's supposed to be.

Published date : 13 days ago

Updated date : 12 days ago

English

Best Answer
  • 13 days ago
    Please check the FAQ below, and if you don't have a backup file or it doesn't work, please follow the instructions to request a repair from official support.

    >Can't open clip/cmc file. - Clip Studio Official Support https://support.clip-studio.com/en-us/faq/articles/20190130


  • 12 days ago
    I submitted it to the support team and they were able to give me back most of the layers as PNGs. sorting them is an issue but I can figure that out.
    • English

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