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Resolved

Crystal will fall soon

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I'm using Clip Studio Paint EX on my iPad Pro (just purchased 6th generation 512BT).
Recently, when I open an illustration file in Clip Studio Paint, it stops working, or the Clip Studio Paint app crashes while I'm working.

I've tried not using other apps at the same time and restarting the computer, but the situation remains the same.
I would be grateful if you could tell me how to solve this problem.
Thank you in advance.

Best Answer
  • 9 days ago
    You may have already tried this, but why not check the FAQ below again, under [App crashes/App is slow/Drawing is unstable]?
    >[iPad/iPhone] Please tell me the troubleshooting steps - CLIP STUDIO Official Support https://support.clip-studio.com/ja-jp/faq/articles/20230058

    Also, if you have many canvases open at once, it may be more likely to crash.

    If this does not apply or the problem is not fixed, you can also see [If the problem does not improve] on the same page or look below to ask the official support directly.

    If you have any questions, you can continue writing by clicking "Post an answer" below.


  • 3 days ago
    Thank you for your reply! I have contacted support!
    • Japanese

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