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Resolved

The app crashes when I try to open a specific (work) file.

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I'm a beginner who recently started using Clip Studio Paint.
When I try to open a certain work (file) from the work list, the app screen crashes.
I can open other works without any problems.
(I checked the size of the work I can't open and it was lighter than the other works)

I'm sorry if this explanation is difficult to understand.
If there is any way to deal with this, I would appreciate it if you could teach me.

Published date : 10 days ago

Updated date : 9 days ago

Japanese

Best Answer
  • 10 days ago
    If you have recent backups on the CLIP STUDIO cloud, another cloud service, or an external storage device, please check whether you can open those as well.

    There was a topic recently about an iPad user with a similar problem, but as it says here, why not leave the original file alone and ask official support to investigate and repair it?
    > [Please help as soon as possible 💦] It crashes when I open a specific page - CLIP STUDIO ASK https://ask.clip-studio.com/ja-jp/detail?id=102771

    If this doesn't apply to you, please wait for another answer. If you have any questions, you can write them by clicking "Post an answer" below.


  • 9 days ago
    It seems that the backup was not made, so I will try to request a recovery from the official site...! 💦
    Thank you very much for your kind assistance! 🙇 ‍ ♀ ️
    • Japanese

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