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Failed to deactivate.

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I was using the iPad EX monthly plan.
I was logged in with the same Apple ID on my iPhone
I was able to use it as usual.

I bought iPad Pro this time and installed Crysta
I opened it, but first on the startup screen
"I'm already using it on another device. It is necessary to switch the device to use it. 』\
I chose to switch and start, but I failed to deactivate.
There is no progress ... I wondered if the previous iPad could be used, but it was in the same state.
I can't find out ...

Previous model and new model
After erasing all of them and restarting, I joined the yearly subscription with the new iPad Pro.
I can't use it ... I should be able to use the previous monthly fee until February 7th.
Since the device is not available, I can only enter the free trial plan ...

How can I use it even though I have charged it?
I asked a question because there was no similar person when I looked it up.

It may be difficult to understand, but please help us ...

Published date : 2 years ago

Updated date : 2 years ago

Japanese

Answer

綺紗(Kisa) ◆

2 years ago
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If the number of authentication switchings is not exceeded, you can switch by following the FAQ "The contracted plan is not reflected".

https://support.clip-studio.com/ja-jp/faq/articles/20190014
https://support.clip-studio.com/ja-jp/faq/articles/20200189
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Not applicable

2 years ago
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Kisa-sama
Thank you for your reply.
This is because it cannot be switched.
I opened the trial version and pressed the restore button.
After all, when I restart, I will start with another device.

With this, you can see the contract details
Confirm with email address when inquiring
I was told I couldn't ...
Even though there is only one Apple ID ... (´; ω; `) (same address)

By the way, the older iPad is already signed out ...
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Not applicable

2 years ago
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* I'm sorry, I'm a professional, not EX *
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綺紗(Kisa) ◆

2 years ago
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As far as the first screenshot is seen, it is "starting from February 7, 2022 (future day)", so I think that it is currently a free period at the time of initial application.
= Isn't it the situation that you haven't been charged for the first time = you haven't signed up yet?
During the free period, it seems that it was not displayed even in the contract status of the CLIP STUDIO account (URL below), so if it is not displayed (no contract), it is impossible to transfer the license (free period).
https://ec.clip-studio.com/ja-jp

If you have already charged but the contract does not appear, please return it to the official response.
If you want to give up on the free period and pay for it now, cancel your Apple ID subscription and reapply for a plan from your new iPad.
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2 years ago
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For the time being, I'll wait until 2/7 ...
Thank you for your answer 🙇‍♀️
- Japanese