Closed
Can't purchase 2.0 upgrade because it keeps asking for a serial number that I don't have yet.
-
VIEW 1,601
-
Total 8
by
alPH
alPH
I'm trying to purchase the discounted upgrade (PRO Upgrade to Ver. 2.0 (one-time purchase) ), the first time I tried purchasing it, it rejected my payment method, so I closed the window for the meantime.
Now, I'm trying to purchase it again and for some reason, it keeps looping back to this page instead of the payment screen.
I don't get it. It keeps asking to register a serial number. What serial number? For the upgrade?
My payment didn't went through so how am I supposed to provide one? I think my account got stuck.
Now, I'm trying to purchase it again and for some reason, it keeps looping back to this page instead of the payment screen.
I don't get it. It keeps asking to register a serial number. What serial number? For the upgrade?
My payment didn't went through so how am I supposed to provide one? I think my account got stuck.
Published date : 1 year ago
Updated date : 1 year ago
Answer
-
-
-
-
-
-
-
1 year agoSame.
Tried to purchase the upgrade last night and was told my card was declined. Backed out, went back in and tried again, double checking my info all the way— card declined. Then I get a text message from my bank about fraudulent activity. So, I check it and I've got a double charge from CELSYS— weird, but...okay, I guess my card wasn't declined, LOL.
I accept one charge and not the other, my bank calls it all fraudulent activity and blocks my card. Now, I've got no card and NO upgrade! Yippee!
Oh, also? Trying to go back and purchase it via a different card? Can't.
I'm taken to the exact screen that people have been linking above.
I don't have a serial number because my purchase 'didn't' go through, but now I can't even try to buy it at all.
So...?- English
-
-
-
-
-
-
-
This question was closed.
Did you find this helpful?
Open questions in same division
Open
Open
Open
Unanswered questions
Open
Open
Badges
-
MVP ◆This user has contributed greatly to the management of the community, by posting many great responses to the questions asked. Once every three months, MVPs are determined based on the points earned during that period and will be recognized accordingly. -
New Valuable Player (NVP) ◆These are the next-best contributors to the community after MVPs. This is awarded to users who have not yet won an MVP award, based on the number of points they have earned. -
Official Expert ◆Chosen out of all MVP awardees, who are already proof of excellence, this is a testimony of outstanding correspondence in the community. After careful screening, they are appointed by CELSYS and assume their position.Note: Formally called “Evangelists” -
Official Moderator of CELSYS ◆Moderators are official CELSYS staff members who are fluent in Japanese as well as various other languages. Moderators are not experts on the software or illustration, so they are not able to directly answer your questions. However, moderators provide communication and language support to ensure that everyone can smoothly communicate with each other. -
CELSYS official accountThe Official Administrator Account