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Wrong package

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I bought a package for my daughter but i bought the wrong one. Please can someone contact me to change it?

Published date : 2 years ago

Updated date : 2 years ago

English

Answer
  • 2 years ago
    Please contact the place of purchase
    I don't know what and how I bought it because I don't have any information.
    This is a place where only users gather
    Official does not answer
    • Japanese

  • 2 years ago
    Try these two:
    https://support.clip-studio.com/en-us/contact/return-refund/?
    https://support.clip-studio.com/en-us/contact/other/?

    What package did you buy? Monthly payment or one-time (perpetual) payment?
    What one did you buy? PRO or EX?

    The first link takes you to Refunding options, where you can refund your first payment, then repay on another.
    The second link takes you to Other, which means it is not listed in one of the options.
    If you think the second link was a mistake, please come here:
    https://support.clip-studio.com/en-us/contact
    Then choose the option you want to get help on
    • English

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